Tonbridge High Street property agency Addressed is celebrating a major milestone after being named Best Online Agent at the renowned ESTAS Customer Service Awards 2026. The national accolade coincides with the company’s tenth anniversary, capping off a decade of growth and dedication to customer service.
The award was presented by property television personality Phil Spencer during a high-profile ceremony held at Grosvenor House in London on Friday, 16 October.
Recognized by Real Customers
Unlike traditional panel-judged awards, The ESTAS determine winners based entirely on verified feedback and reviews from customers who have experienced the service first-hand. This client-centric focus makes the win especially meaningful for the Tonbridge team.
“To bring a national award back to Tonbridge in our tenth anniversary year is a proud moment for our whole team,” said Matthew Hawkins, co-owner of Addressed. “What makes this particularly special is that it reflects feedback from customers who have experienced our service first-hand.”
“Being an online agent does not change the importance of personal service, clear communication, and having someone you can rely on.”
National Reach, Local Heart
Co-owned by Matthew Hawkins and Martin Logan—both of whom bring over two decades of property industry experience—Addressed has successfully scaled into a nationwide operation while keeping its roots firmly anchored in Kent.
Operating from its office at 192 High Street, the company employs eight local team members who coordinate residential lettings and property management services for landlords across the UK.
Beyond core lettings, the business has expanded its footprint through two sister ventures:
- Nightlee: Specializing in short-term accommodation management.
- Maximized: Offering comprehensive furniture and interior design solutions.
“Our roots are here in Tonbridge. We have eight local people working together from our High Street office, so we are delighted to share this achievement with the town,” Hawkins added. “This is an opportunity to thank our customers and celebrate the team’s hard work.”
As Addressed looks ahead to its next chapter, the ESTAS recognition serves as both a celebration of ten successful years and a springboard for continued growth in the property sector.
Contact Information
For inquiries, property management services, or further information:
- Address: 192 High Street, Tonbridge, Kent, TN9 1BE
- Phone: 0333 038 6633
- Website: www.addressed.co
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